Returns

Please access our Online Returns Portal to start the returns process. For step-by-step instructions on how to use the Returns Portal, please click here.

If you would like to return your items for any reason you may do so for store credit within 21 days from date of purchase. All items are non-refundable unless damaged or defective. If it has been more than 21 days the Returns Portal will not allow you to make a return for that particular order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.

Final sale items cannot be returned for store credit.

Gift cards are non-refundable.


Refunds (if applicable):
If your item was damaged or defective, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.


Late or Missing Refunds (if applicable):
If you haven’t received a refund contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@adornher.store.


Exchanges:
All of our items are print to order, meaning we do not keep an inventory. For this reason we do not offer exchanges. If you would like a different size or color you may return your item for store credit.


Cancellations:
Once an order has been placed it cannot be changed or canceled. While we cannot change or cancel an order once it has been placed, you are welcome to return your items in accordance with our easy Returns Policy once your order has been delivered to you.


Shipping:
You are responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. 

If you are shipping items over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.